Frequently Asked Questions

+34 672 182444

When is my reservation confirmed? The reservation is confirmed once the 25% deposit has been received.
How can I confirm that you have received my reservation? You will receive a confirmation email after payment.
Is there an elevator? The lower floor, where the bedrooms, dining room, and bathrooms are located, is accessible by elevator.
Do I pay per apartment or per person? Payment is per apartment.
Do I have to pay an additional fee for paying by credit card? No, there are no additional fees for this payment method.
How can I cancel my reservation? What happens if I cancel my reservation? 100% of payments are refundable if canceled 60 days prior to arrival. 50% of payments are refundable if canceled 30 days prior to arrival. 0% is refundable if canceled later.

How do I access the apartment from the airport? The airport is 18 km away. You can get there by taxi for a fee of €30 or by a combination of public transport: metro line 3 and the Alboraya bus.
Where can I pick up the apartment keys? Reception is available in person during check-in.
Is there an additional charge if I arrive at night ? Yes, arrivals after 10:00 PM have a €30 additional charge.
What time can I check in to the apartment? Check-in is from 4:00 PM.
What time should I leave the apartment? Check-out is until 12:00 PM.
Can I leave my luggage? If I arrive before 4:00 PM, luggage can be left, provided this option is available.
How should I leave the apartment? The trash must be thrown out and appliances turned off.
If I need anything, who should I contact? The contact number to arrange arrival time or to report any issues during your stay is +34 647778512

Is there Wi-Fi in the apartments? Yes, the apartment has free Wi-Fi.
Is there soap in the bathroom? Yes. Hand and shower soap are included.
Are towels and bed linen included in the apartment? Yes, they are included.
What appliances does the kitchen have? The kitchen has a microwave, Italian and filter coffee maker, kettle, electric hot water heater, dishwasher, washing machine, refrigerator, oven and induction hob, and extractor hood.
What kitchen utensils are available in the apartment? The kitchen has various sized pots and pans, kitchen knives, a grater, a hand juicer, a blender, kitchen scissors, and a paella pan.
Do the apartments have a hairdryer? Yes. A hairdryer is available in each bathroom.
Is smoking allowed in the apartments? No, smoking is prohibited inside.
What happens if something is lost or broken? You must report it immediately, and the possible replacement cost will be assessed.
Will I have cleaning service during my stay? Cleaning is done after checkout, not during the stay.
Are bed linens and towels changed during the stay? Bed linens and towels are not changed during the stay.
Does the apartment have sea views and terraces? All rooms, including the dining room, have balconies and terraces with sea views.
Can I do laundry in the apartment? Yes. It is possible to do laundry, as there is a washing machine.
Is there air conditioning? Yes, there is air conditioning on both floors.

How do I access the pool? The private pool is free for guests. Access is possible with the resident card, which will be given to you upon check-in. The season runs from June 15th to September 15th. There is also a children's pool and jacuzzi. The public pool has sun loungers and umbrellas, but it is not free for guests.
Is there public transportation to the city? Yes, there is a shuttle bus that will take you to Valencia in less than 10 minutes.
Is there a supermarket nearby? Yes. There is a shopping center a 10-minute walk away.
Can I get paella nearby? Yes, there is a wide variety of restaurants nearby, serving all kinds of food.
Is it possible to play sports in the area? In addition to water sports at the sports school, there is a free sports center that includes a tennis court, soccer field, and basketball court.
Is parking included in the rental? There's no private parking included, but parking is easy near the apartment.